Complaints

We hope that you will never have cause to complain but if you do and you wish to register a complaint, please contact our network;

In writing: Stonebridge Mortgage Solutions Ltd. 9 Lords Court Basildon Essex SS13 1SS
By telephone:01268 644160
By email: complaints@stonebridgegroup.co.uk

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service

Ready to talk?

Get in touch with us today

Contact Us

My Financial Pro Ltd, registered company number 13940632, are an authorised representative of Stonebridge Mortgage Solutions ltd 977408, FCA reference number 977408 - see the FCA register (By clicking this link you are leaving the website of My Financial Pro and we cannot be held responsible for the content of this external website).

Registered company address: Fulford House, Newbold Terrace, Leamington Spa,

Typically we charge a fee of £499 for arranging a mortgage, however the actual fee will depend on your circumstances and will not exceed 1.5% of the mortgage amount. The fees may be waived subject to the terms of the fee waiver agreement.

As mortgage advisors, we also give you the option of paying a fee for mortgage advice, with any commission being returned to you. Your home may be repossessed if you do not keep up repayments on your mortgage. Not all Buy to Let Mortgages are regulated by The Financial Conduct Authority. You may have to pay an early repayment charge to your existing lender if you remortgage.
As with all insurance policies, conditions and exclusions will apply.

Privacy Policy
Cookie Policy
Complaints
Contact Us